Privacy Policy

1. Information We Collect

We aim to collect only the information reasonably necessary to understand and respond to your inquiry.

Depending on the type of inquiry, this may include:

• your name;
• email address;
• phone number or messaging contact information;
• country or city of residence;
• preferred language or method of communication;
• travel plans or preferences;
• educational interests, academic background, and study preferences;
• interests related to travel experiences, wellness, aesthetic treatments, skincare, or beauty services;
• organization and professional information for partnership inquiries;
• other information you voluntarily provide in an inquiry form.

2. How We Collect Information

We may collect information:

• when you complete an inquiry form available through our website;
• through Google Forms used to receive initial inquiries;
• when you contact us by email, phone, WhatsApp, Telegram, or another communication method you choose;
• when you communicate with us regarding our services or a potential partnership.

Our website and third-party service providers may also automatically process limited technical information, such as browser, device, IP address, or website usage information, where applicable.

3. How We Use Your Information

We may use the information you provide to:

• review and respond to your inquiry;
• understand your needs, interests, and preferences;
• communicate with you about your request;
• identify potentially relevant services, providers, programs, or options;
• coordinate appropriate next steps when you choose to proceed;
• manage educational, travel, K-Beauty, medical, wellness, and partnership inquiries;
• maintain appropriate business records;
• operate and protect our website and services;
• comply with applicable legal requirements.

For medical inquiries, information submitted through our initial forms is used to understand the general nature of your request and determine appropriate next steps.

Medu Global does not use this information to independently diagnose medical conditions or prescribe treatment.

4. Sharing Your Information

We do not sell your personal information.

Where necessary to respond to or coordinate a service you have requested, we may share relevant information with appropriate third parties.

Depending on your request, these may include:

• hospitals, clinics, physicians, or other healthcare providers;
• universities, schools, or educational institutions;
• wellness or rehabilitation providers;
• aesthetic or beauty service providers;
• travel, accommodation, transportation, interpretation, or experience providers;
• business partners involved in coordinating the service you requested;
• technology and service providers that support our website, forms, communications, and business operations.

We aim to share only information reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, legal process, or governmental request, or where reasonably necessary to protect legal rights, safety, or security.

5. International Services and Data Transfers

Medu Global provides international coordination services and may work with providers in South Korea, China, Japan, Malaysia, and other countries.

If you request services involving another country, relevant information may need to be communicated to or processed by providers located outside your country of residence.

Privacy and data protection laws may differ between countries.

We seek to limit such transfers to information reasonably necessary to evaluate or coordinate the service you requested.

6. Medical Inquiries

Medu Global provides coordination and referral services and is not a hospital, clinic, physician, or other healthcare provider.

Any medical diagnosis, medical advice, treatment recommendation, or medical service is provided by independent qualified healthcare professionals or medical institutions.

Submitting a medical inquiry to Medu Global does not create a physician-patient relationship with Medu Global and does not replace professional medical consultation, diagnosis, or treatment.

Our website forms are intended for initial inquiries only and are not designed to receive medical records or other medical documentation.

7. Third-Party Services

We use third-party services to operate our website, receive inquiries, and communicate with users. These may include Google Forms, website hosting services, email providers, and messaging platforms.

Information processed through a third-party service may also be subject to that provider’s privacy and security practices.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Please do not submit medical records or other sensitive medical documents through our website inquiry forms. If such documentation is required later, we will provide separate instructions for its submission.

9. Data Retention

We retain personal information only for as long as reasonably necessary to respond to and coordinate your inquiry, maintain appropriate business records, comply with legal obligations, and resolve legitimate business or legal matters.

When information is no longer reasonably necessary, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

You may contact us to:

• ask about personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information where applicable;
• withdraw consent to certain future communications or processing where applicable;
• ask how your information is being used or shared.

Certain information may need to be retained where required by law or reasonably necessary for legitimate legal or business purposes.

11. Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If an inquiry concerns a minor, we may require communication with or authorization from a parent or legal guardian where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business practices, or legal requirements change.

The current version will be published on our website with the applicable effective or updated date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: